Shipping and return

This text is generated by an automatic translation and serves only as a guideline for our English-speaking customers. He is not legally binding! Only the german version you can see here.

Shipping and return

Shipping

Packages are usually delivered 3 to 5 days after receipt of payment with DPD with possibility of order tracking and delivery against signature.

If you prefer a different shipping method may incur additional costs, please contact us in this case.

The shipping costs include packaging fees and postage. The standard shipping costs for most items are 9.00 € within Germany, in the other European countries usually from 15.00 € upwards (depending on size and weight). Our shop offers for this a differentiated allocation to recipient countries, should still questions or ambiguities exist please contact us in advance. For deliveries to non-European countries we determine for you an adequate and cost-effective shipping method, which we inform you before delivery. For this a customs surcharge is charged. We try to summarize several articles in one order. If several orders can not be put together, the shipping costs will be charged separately for each order. If there is any uncertainty about the shipping method or cost, we will definitely contact you in advance.

Should the total weight of a shipment exceed the max. permissible weight of a parcel (max 31.5 kg), we divide the parcel into two or more parcels. This may result in other or higher shipping costs than those displayed in the shopping cart.
By sending the invoice, we will inform you in this case in advance about the actual shipping costs.

Your package will be shipped at our risk. Fragile goods are protected by us very carefully. If a package is externally damaged, you may refuse to accept it or you may be contacted by the sender in writing to confirm that the package has been damaged. Only with this document we can grant any warranty or warranty claims. Please also take photos of the damaged package or any damaged items. Particularly heavy items (such as engine, transmission, etc.) we ship by forwarding with a separate shipping invoice. For bulky items (such as exhaust systems) we ask for a bulky surcharge, please note the notes on the respective items. Again, we sat down with you before because of shipping costs in connection.

 

Return

If you are a consumer (so-called private customer) within the meaning of § 13 BGB, you may revoke your purchase under certain circumstances. We would like to inform you about this right of withdrawal in the following by reproducing the statutory sample text.

The return must be well protected with a return slip stating name, address, customer number, invoice number, article numbers and number of articles and if possible in the original packaging and sufficiently franked. Otherwise, a refund can not be made. This also applies to the scrap part return. The costs for the return are borne by the buyer, the only exception being warranty or warranty cases. Unfree consignments are generally not accepted by us.